Sales Enablement · case study

Singles & Doubles Playbook

Client: Salesforce
Industry: Technology & SaaS
Year: 2019
SQL Volume Lift65%
Play Architecture Types2
Pipeline Stage Coverage3+

The challenge

Marketing and Sales lacked a shared set of repeatable GTM plays aligned to pipeline stages. Campaigns varied dramatically across regions, leading to inconsistent execution and outcomes. Sales teams needed clearer messaging, competitive positioning, and activation guidance. There was no unified structure for connecting marketing content to sales motions. Enablement assets were scattered, hard to find, and not consistently updated.

Our methodology

1. Unified Playbook Architecture: Built a framework of "Singles" (quick wins) and "Doubles" (larger plays) mapped to pipeline stages

Unified Playbook Architecture: Built a framework of "Singles" (quick wins) and "Doubles" (larger plays) mapped to pipeline stages

2. Persona & Segment Messaging: Defined narrative frameworks and value stories for key segments

Persona & Segment Messaging: Defined narrative frameworks and value stories for key segments

3. Sales Activation Kits: Created talk tracks

Sales Activation Kits: Created talk tracks, email flows, competitive notes, and demo guidelines

4. Cross-Regional Standardization: Provided repeatable templates adopted across global enterprise teams

Cross-Regional Standardization: Provided repeatable templates adopted across global enterprise teams

5. Measurement Framework: Linked plays to SQL lift

Measurement Framework: Linked plays to SQL lift, opportunity progression, and deal acceleration.

The execution

Unified Playbook Architecture: Built a framework of "Singles" (quick wins) and "Doubles" (larger plays) mapped to pipeline stages. Persona & Segment Messaging: Defined narrative frameworks and value stories for key segments. Sales Activation Kits: Created talk tracks, email flows, competitive notes, and demo guidelines. Cross-Regional Standardization: Provided repeatable templates adopted across global enterprise teams. Measurement Framework: Linked plays to SQL lift, opportunity progression, and deal acceleration.

The outcome

Measurable impact across pipeline, efficiency, and growth.

Enabled global marketing and sales teams with standardized, high-performing GTM plays

Supported 65% lift in SQL volume

Improved consistency of pipeline generation across regions

Impact trajectoryKey metrics
Enabled global marketing and sales teams with standardized, high-performing GTM plays

Salesforce

Outcome summary

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